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Domain events → outbox → channel adapters. Configure which events go to which channels and roles; riders read WhatsApp far more than email, so rider-facing events default to push + WhatsApp.
Switch a channel per event; recipients are roles resolved per company (plus the employee concerned where relevant). Digest groups low-priority events into one message.
| Event | In-app | Push | SMS | Recipients (roles) | Digest | ||
|---|---|---|---|---|---|---|---|
| Documents | |||||||
| Document expiring — 90 days | HR | ||||||
| Document expiring — 30 days | HREmployee | ||||||
| Document expiring — 7 days | HREmployeeSupervisor | ||||||
| Fleet | |||||||
| Insurance / registration expiry | FleetFinance | ||||||
| Service due / overdue | FleetRiderSupervisor | ||||||
| Incident / fine logged | FleetSupervisorHR | ||||||
| Leave | |||||||
| Leave request submitted | Supervisor | ||||||
| Leave request decided | Employee | ||||||
| Signatures | |||||||
| Signature requested | Employee | ||||||
| Signature reminder | EmployeeSupervisor | ||||||
| Document signed | HR | ||||||
| Payroll | |||||||
| Payroll stage pending | SupervisorHRFinance | ||||||
| Payroll SLA breached | Company AdminHR | ||||||
| Payroll approved (payslips ready) | EmployeeFinance | ||||||
| WPS deadline T-3 | PayrollFinance | ||||||
| WPS deadline T-1 | PayrollFinanceGroup Admin | ||||||
| Inventory | |||||||
| Low stock (below reorder level) | StoreFleet | ||||||
| Stock transaction pending approval | Manager | ||||||
| HR | |||||||
| New joiner created | HRFleetStore | ||||||
| Contract expiry (60 days) | HRManager | ||||||